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          COVID-19 EMERGENCY CONTAINMENT MEASURES


          We’re facing a health emergency which involves the whole country and demands an act of responsibility from all of us towards our community.  In order to ensure the safety of our clients and employees, we decided to voluntarily suspend the activities of our authorised workshops guaranteeing only urgent and necessary interventions and repairs. 

          WHAT WE’RE DOING FOR THIS EMERGENCY

          We are doing the necessary to meet the needs these particular times are demanding.


            • Part of our authorised workshops will remain open, even if not completely operational, to guarantee urgent interventions and reparations, as requested by the government measures.

            • Our goal is to manage the emergencies of the vehicles used for essential public services and the ones of all the individuals whose line of work consists in non suspended essential productive activities.

               
            • The open workshops will guarantee the maintenance and reparation for urgent and necessary services. Each workshop locally manages its own facilities, therefore we strongly advise everyone to call in advance of any appointment.

          • Roadside assistance will remain operational as well. 


          WHAT WE’RE DOING FOR YOU

          Our top priority during this period is being at your service in the best possible way.


            • As your Fiat Professional may experience low battery voltage due to your vehicles inactivity our roadside assistance service is available to help you get up and running again.

            • We also want to reassure every Customer with a contractual warranty, a maintenance plan or an extended warranty plan set to expire during the lockdown. For these cases, the expiration of the coverage or the grace period for performing the maintenance will be extended by the FCA on a voluntary basis until the month following the end of the lockdown(*). The interventions already booked and not carried out during the lockdown will be replanned compatibly with the times dictated by the measures adopted by the authorities for the restoration of normal operations.

            • (*) FCA will communicate the lockdown period based on the government provisions of each country and consequently the new expiration date of the coverage in each country.

            • Our Customer Service will continue to be at your disposal to ensure urgent interventions and necessary reparations.


          We will be back in service as soon as possible. 



          Contact our Customer Service Centre                                                       Find the nearest dealer
           

          My vehicle has not been used for weeks. Will I have problems when I want to use it again?

          Your vehicle was built according to the best quality standards. There are a few measures you can perform on your own that, can assist in maintenaning the optimal operation of the components that are most impacted by non-usage.

          If you need assistance or have an emergency, please follow the governments guidelines in this current health emergency, whencontacting an authorized service center in the FCA network that is open, where specialized MOPAR technicians can perform an in-depth check of your vehicle.

          How can I sanitize the cabin of my vehicle?

          The first step is to disinfect your hands, following the guidelines in force in your country.

          As for the vehicle, the general guideline is to clean using a moist cloth and an alcohol-based detergent (refer to the local requirements for the minimum alcohol %).

          Here are the areas that require the most attention: Steering wheel, transmission, parking brake, seat covers, door panels, rubber or carpet mats, central console, door handles, electric window button panel, adjustment controls in general.

          In this section you can find some useful tips and easy tasks to take care of your car on your own.

          Of course, the ideal condition is to keep your car in a garage - if possible - to protect it against atmospheric agents.

          Paint: Clean the body to remove, in particular, bird droppings and spots that are potentially corrosive for the paint, as they can damage the painted areas.

          Headlamps, rear lamps, glass, plastic and rubber parts: The same recommendations for the painted parts apply.

          Profiles and gaskets: Check the door and glass gaskets to make sure that there are no small rocks or other foreign bodies trapped in them, as these can damage and impair the seal of the rubber profiles.

          Wipers: Due to inactivity and sun exposure, the wiper rubber tends to stick to the windscreen, which damages it and makes it less efficient. To avoid this, if the vehicle permits it, leave them in a raised position or place strips or cardboard between the rubber brush and the windshield.

          When the vehicle remains stationary for a long period of time, the phenomenon called ‘FLAT SPOTTING’ could occur, which means the gradual flattening of the tires due to the weight of the vehicle in the point in which the tread touches the ground. When restarting the vehicle, this can cause a slight vibration when driving that, usually, disappears after driving a few miles.

          Pressure: Keep the tire pressure at the correct value, referring to the requirements in the Owner's Handbook in the vehicle or by directly consulting the web platform https://aftersales.fiat.com/elum

          Vehicle movement: Occasionally move the vehicle from the point where it is parked, even just a little bit forward or backward, to change the point of contact between the tires and the ground.

          This is the components that permits the starter to start by means of a discharge of energy and that keeps the vehicle's electrical system active even when it is not being used.

          Accessories and devices: Disconnect any USB pen drives or other devices from the USB ports and cigar lighters.

          Anti-theft: If possible (vehicle guarded or garaged), close the vehicle manually using the key and not the remote control. This avoids the activation of the anti-theft device and the relative use of energy.

          Disconnection : If possible for your vehicle (refer to the instructions in the Owner's Handbook), this is a simple operation that anyone can perform. “Disconnect” the battery by disconnecting the quick connector of only the negative pole .

          Charge maintainer: Alternatively, it if is possible (garage/parking space with an electrical socket) you can connect the battery with the battery charger from the MOPAR accessory line (https://b2b.moparstore..co.uk/) that, in addition to measuring the battery charge, periodically performs brief recharging phases to keep it always efficient.

          Use: Start and run the vehicle without moving it at least once a week for 15-20 minutes, keeping the engine RPM between 1200 and 2000. Make sure that the lamps and all the accessories are off during this period. Do not start the engine occasionally for a brief period of time letting it idle.

          Comprised of the fuel filler, tank, pipes, fuel pump, injectors... it is the vehicle system that guarantees the flow of fuel from the tank to the engine cylinders.

          Refueling: If possible, do not leave the vehicle with a low fuel level (reserve) to prevent the circulation of any debris that may be in the tank It is not necessary however to fill up the tank completely.

          They do not need to be topped up or changed (refer to the Owner's Handbook) When using the vehicle again, it is recommended to check around and below the vehicle to see if there are any traces of leaks.

          No maintenance or specific measure is required.

          Visual inspection: If you see oxidation of the friction surfaces of the discs, this is to be considered normal At restart, drive carefully the first few feet in order to eliminate any oxidation created on the contact surfaces.

          Parking brake/ Handbrake: It is remotely possible that there will be a slight noise coming from the rear part of the vehicle when releasing the parking brake. This is due to the brake pad moving away from the disc surface (the normal operating surface may be dirty or oxidized. This will disappear immediately after the vehicle has started.