COVID-19 UPDATE FROM FIAT PROFESSIONAL UK

We wanted to take this opportunity to update you, our valued customer, on our actions during this unique and challenging period. Our number one priority is always the safety and well-being of both our customers and employees.

So far we have managed to keep our business running thanks to the dedication and determination of our staff, retailers and suppliers who have worked hard to ensure our customers can still rely upon us for sales and service support.

Whilst the majority of retailers have kept service departments open, so that we can help our communities to stay mobile during this difficult time, a number have closed. Likewise, whilst showrooms are closed, many retailers are operating remotely and are able to support you with new vehicle enquiries.

As the situation changes by the hour, the best way to understand the services which your local retailer is offering is either by phoning them, (via the number found on the Retailer Locator) or by submitting a request, and our national contact centre will handle your enquiry. Following on below, you will also find some Frequently Asked Questions which may address your query.

We will of course continue to support our customers as best we can in the weeks ahead.

Should you require further assistance or guidance, our customer care team are available between the hours of 09:00-18:00 Monday to Friday and from 08:00-17:00 on Saturdays on the following number:

Fiat Professional 00800 3428 0000

We will of course continue to support our customers as best we can in the weeks ahead.

From everyone at Fiat Professional, thank you for your continued support and we look forward to seeing you again soon.


FAQs

ARE ALL RETAILERS CLOSED?

We have temporarily closed most of our retailer's showrooms but some remain open remotely. You can find your nearest retailer via our Retailer Locator page here: https://www.fiatprofessional.com/uk/retailers.

CAN I TEST DRIVE FROM HOME?

The health and safety of our customers and employees is our top priority and we are therefore following the Government’s advice of social distancing. You may, however, be able to organise a video call or future appointment with your nearest open retailer. To do so, please contact your local retailer.

CAN I GET MY VEHICLE DELIVERED TO MY HOME?

Vehicle delivery may not be possible in the short term, following the Government’s advice. Please contact your retailer to discuss options.

SHOULD I EXPECT A DELAY IN GETTING MY VEHICLE?

There may be a delay in getting your vehicle to you and we apologise for any inconvenience caused. Your retailer will be in touch with updates.

CAN I TAKE MY VEHICLE IN FOR A SERVICE AND/OR EMERGENCY WORK?

Most of our retailers are still open for servicing and can undertake emergency work. They may have to prioritise frontline key workers but will do their best to help your business on the road. Please bear in mind that according to the Government’s advice, routine servicing is not considered essential repair. Your local retailer will be able to advise further.

WOULD I LOSE MY WARRANTY IF I DON’T SERVICE MY VEHICLE ON TIME?

Please use the Fiat Professional on-line booking facility (https://www.fiatprofessional.com/uk/mopar/book-a-service) to make a booking for a future time that is suitable. If this is not possible, please contact our Customer Services Centre on 00800 3428 0000 and register your concern with them. A case number will be provided which can be referred to once the workshop reopens/you can take your vehicle to them to have the service carried out.

I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?

Please contact your local retailer who will be able to help. If the retailer is closed then please use the Fiat Professional on-line booking facility (https://www.fiatprofessional.com/uk/mopar/book-a-service) to make a booking for a future time that is suitable. If this is not possible, please contact our Customer Services Centre on 00800 3428 0000 and register your concern with them.

MY MOPAR MVP SERVICE PLAN IS DUE BUT I CAN’T MAKE THE APPOINTMENT. WHAT SHOULD I DO?

Please contact your local retailer who will be able to help. If the retailer is closed then please use the Fiat Professional on-line booking facility (https://www.fiatprofessional.com/uk/mopar/book-a-service) to make a booking for a future time that is suitable. If this is not possible, please contact our Customer Services Centre on 00800 3428 0000 and register your concern with them.

MY VEHICLE IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?

Please contact Fiat Professional Customer Service on 00800 3428 0000 who can assist you further.

MY VEHICLE IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?

If your income has been affected by the disruption from coronavirus we have a number of options to help you including payment deferrals. If you need support at this time please contact:

- For FCA Automotive Services customers: service-centre@fcagroup.com

- For Leasys customers: please contact our collection Team by calling 03445-614-611 followed by option 1 and then 1 again